Role

UX.UI

Graphic and Animations

Web develpoment

Team

Ori Allon

collaborations

01 Project Overview

Empowering Volunteer Coordinators for the New Era

“Tips” is an interactive site that provides short tips on accompanying and appreciating volunteers. designed to address some of the The 'Israeli Volunteer Network’s' important goals.

02 The Problem

The Shift
Between F2F Management To Remote

'The Israeli Volunteer Network' is a pedagogical organization whose main mission is to provide all volunteering organizations in Israel with up-to-date knowledge and tools to ensure quality volunteering.


The outbreak of the Coronavirus pandemic forced organizations to change the way they managed their work and volunteers. Volunteer coordinators, the vital link between volunteers and organizations, were suddenly thrust into a new reality due to the pandemic.


Traditional management practices had to quickly shift to remote management. To keep the spirit of volunteering alive, coordinators had to adapt to the virtual world, ensuring that volunteers continued to feel supported and valued just as they did before the pandemic.

I Want The Short Version

03 Research

Competitor analysis

We analyze competitors to assess our goals and design choices.

These are the conclusions we reached after reviewing 10 applications
(a few of them are presented here), and we would like to implement them on our website:

Creative And Youthful Design

Use Of Animations To Catch
The Eye

Content filtering options

Use of microcopy

Use of a defined and limited color palette

Ability to download content locally

Interviews

We conducted a quantitative study but did not receive enough results,
so we relied on a qualitative study and the results of the interviews we conducted.

First interviews were conducted to reveal the main pain points of our users

We conducted a quantitative study but did not receive enough results, so we relied on a qualitative study and the results of the interviews we conducted.

First interviews were conducted to reveal the main pain points of our users

Personas

Noa, 27
Volunteer coordinator at a hostel

Noa, 27
Volunteer coordinator at a hostel

Pain points:

  • Noa is afraid that the existing volunteers will leave

  • Noa don't have enough tools to retain the volunteers and activate them remotely.

  • Volunteering in a hostel is difficult volunteering that contains difficult scenes. I would like to contact the volunteer at the beginning and at the end of the volunteering in order to establish contact with him and allay his concerns.

"I don't want to disappoint

my volunteers and lose them"

"I don't want to disappoint

my volunteers and lose them"

Idan, 35
Volunteer coordinator at a Public housing for the elderly

Idan, 35
Volunteer coordinator at a Public housing for the elderly

Pain points:

  • Idan feels that he cannot support volunteers like before the corona virus.

  • Idan fears that because the volunteer can't unload the emotional yoke created by volunteering, many volunteers will drop out.

"I fell that I have lost control over my interpersonal relationship with the volunteers and I am unable to help them accommodate like before"

"I fell that I have lost control over my interpersonal relationship with the volunteers and I am unable to help them accommodate like before"

Information Architecture

User Flow

04 Design System

Colors

The color palette was inspired by 'The Israeli Volunteer Network's' colorful logo

Typography

Assistance

H1

32px

H2

24px

H3

20px

Paragraph

18px

Smaller text

16px

Shapes & Illustrations

05 Solution

The second interviews were conducted to get the users feedback on the product and improve it.

We designed a website simulating a social network with a focus on microcopy and gender-neutral language.
The site will help volunteer managers gather information and tips and share their own.

We designed a website simulating a social network with a focus on microcopy and gender-neutral language.


The site will help volunteer managers gather information and tips and share their own.

User side

It allows adding new tips so the site can be updated over time.

Sign In

Choose A Tip You Like

Like, Share
& Add Your Own Tip

Like, Share
& Add Your Own Tip

Easily
Appreciate And Support Volunteers!

Easily
Appreciate And Support Volunteers!

Editor side

Enables the site manager to add tips and approve tips submitted by other users.

Add, Edit & Publish Tips

Add, Edit & Publish Tips

Want to check out the live product?

Go to the live product

Personas

Noa, 27
Volunteer coordinator at a hostel

Pain points:

  • Noa is afraid that the existing volunteers will leave

  • Noa don't have enough tools to retain the volunteers and activate them remotely.

  • Volunteering in a hostel is difficult volunteering that contains difficult scenes. I would like to contact the volunteer at the beginning and at the end of the volunteering in order to establish contact with him and allay his concerns.

"I don't want to disappoint

my volunteers and lose them"

Idan, 35
Volunteer coordinator at a Public housing for the elderly

Pain points:

  • Idan feels that he cannot support volunteers like before the corona virus.

  • Idan fears that because the volunteer can't unload the emotional yoke created by volunteering, many volunteers will drop out.

"I fell that I have lost control over my interpersonal relationship with the volunteers and I am unable to help them accommodate like before"

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